Extended Christmas Returns Policy:
We've specially extended our returns period for the Christmas season. Items dispatched by Glam-net.com, during the period from November 1, 2013 to December 31, 2013 inclusive may be returned at any time before midnight on January 31, 2014. Our returns policy will revert to the standard period for items dispatched after December 31, 2013.
To return a gift:
Simply contact us by email Customercare@glam-net.com or call us on 01474 816305 and quote the Order number, this can be found on your packing slip.
We'll ask for the order number information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you wish to return.
We will then allocate you a Returns Authorisation Code (RAC).
To return your item:
Making a return/ exchange is easy
Making a return or exchange is easy. Most items* can be returned free of charge for UK customers and International Customers in Belgium, Finland, France, Germany, Republic of Ireland, The Netherlands, Spain and Switzerland. Sale items are not included in our Free returns service. Just make sure you request your Returns Authorisation Code (RAC) within seven days of receiving your order.
* Items that are not included in the 'free returns' service are Designers: Art on Fashion, Bracher Emden, Cashmere by Tania, Coral Key, Elliot Rhodes, Eugene Lin, HMH Couture, Sergei Grinko
How to make a return
We can exchange items for a different size, based on stock availability (this excludes Giveaways). Simply specify the new size you require, at the time of requesting your RAC reference code. Outbound shipping is free on replacement items, but please note that this is a complimentary service, and does not extend to us refunding initial outbound delivery costs and return delivery costs of the original item.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, Glam-Net will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For faulty items outside of our Returns Policy, please contact email@example.com
If you have received an item as a gift, you may exchange it for a store credit. The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Please email firstname.lastname@example.org to arrange a return of a gift item. Please note that corporate gifts will need to be returned by the original purchaser and within seven working days of initial receipt.
Receiving a refund
Your refund will be credited to the original purchaser's credit card for the sum paid and will exclude shipping costs (with the exception of faulty items).
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, Glam-Net is unable to refund customs duties and sales taxes. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a Customs Broker if you wish to claim back duties on returned merchandise.
Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately Glam-Net is unable to influence this.
Holiday season and returns extension period
During holiday season Glam-Net will extend the period for accepting returns and exchanges and notify customers of the extension period. However, all items must adhere to the conditions described in our policy above.
An RAC code should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number. Returns outside these timeframes may be accepted at the discretion of Glam-Net and may only be refunded as a store credit.
We make every effort to display, as accurately as possible, the colours of our products that appear on glam-net.com. However, computer monitors vary so we cannot guarantee that your monitor's display of any colour will be completely accurate.