Making a return / exchange is easy

Making a return or exchange is easy using our third party courier service DHL. Just make sure you request your Returns Authorisation Code (RAC) within seven days of receiving your order.

How to make a return

• You will need to request via email a Returns Authorisation Code (RAC) within 7 days of receiving your order by emailing returns@glam-net.com with a brief explanation of the reason for the return.
• Glam-Net will reply with a ‘RAC’ reference number, after which you will have 14 days to return the goods.
• You will need to complete and sign your Returns Proforma invoice with your RAC reference number.
• If possible remove the original address label from the plastic pocket and replace with the DHL returns label. Otherwise stick the label over the old label with clear tape.
• Book a collection with DHL. To find the telephone number of your nearest DHL, visit www.DHL.com and select your country.
• We will notify you by email once your return has been received and processed

Returns Policy

• Items should be returned new, unused, and with all Glam-Net and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Jewellery will need to be shipped back to us for return or exchange within three working days of receiving the RAC code. Please note that we are unable to accept returns or exchanges on earrings.
• Take extra care when trying on garments to reduce the risk of any make-up marks.
• Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
• Briefs, swimsuits and bikini bottoms should always be tried on over underwear, and the protective adhesive strip should not be removed.
• To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided with your order.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• Items can be returned for a refund (excluding Giveaways which are non-refundable)
• You must request a Returns Authorisation Code (RAC) within seven days of receipt of your goods. After receiving you RAC number, you need to return the goods within 14 days.
• All items returned should have a Returns Authorisation Code (RAC). Unidentified returns may be returned to the sender.
• Please email customercare@glam-net.com if any of your purchases have been delivered without a Glam-Net tag. For more information, please refer to the Terms and Conditions at Glam-net.com
• We prefer that all goods are returned to us via our preferred courier service DHL to ensure that they are protected and insured during transit. However, should you prefer to use your own courier company, we cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Our address for all returns is Glam Net Limited, Unit 2, Capital Industrial Estate, Crabtree Manor Way South, Belvedere, Kent, DA17 6BJ, England and we request that you contact us at customercare@glam-net.com in relation to such returns.

Exchanges

We can exchange items for a different size, based on stock availability (this excludes Giveaways). Simply specify the new size you require, at the time of requesting your RAC reference code. Outbound shipping is free on replacement items, but please note that this is a complimentary service, and does not extend to us refunding initial outbound delivery costs and return delivery costs of the original item.

 

Faulty Goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, Glam-Net will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For faulty items outside of our Returns Policy, please contact customercare@glam-net.com

Gift returns

If you have received an item as a gift, you may exchange it for a store credit. The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Please email customercare@glam-net.com to arrange a return of a gift item. Please note that corporate gifts will need to be returned by the original purchaser and within seven working days of initial receipt.

Receiving a refund

Your refund will be credited to the original purchaser's credit card for the sum paid and will exclude shipping costs (with the exception of faulty items).

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, Glam-Net is unable to refund customs duties and sales taxes. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a Customs Broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately Glam-Net is unable to influence this.

Late Returns

Holiday season and returns extension period

During holiday season Glam-Net will extend the period for accepting returns and exchanges and notify customers of the extension period. However, all items must adhere to the conditions described in our policy above.

An RAC code should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number. Returns outside these timeframes may be accepted at the discretion of Glam-Net and may only be refunded as a store credit.

Colour Representation

We make every effort to display, as accurately as possible, the colours of our products that appear on glam-net.com. However, computer monitors vary so we cannot guarantee that your monitor's display of any colour will be completely accurate.